Okou - The web app is temporarily unavailable. – Incident details

The web app is temporarily unavailable.

ResolvedMajor outage15 minutes

Affected

Web Page

Major outage from 11:28 PM to 11:44 PM

  • PostmortemUTC

    We identified an issue where custom domains deployed for certain clients triggered a configuration conflict with the Clerk satellite domain within shared workers.

    This doesn't affect most online users, impacting only a specific subset of clients. The root cause is that this domain-related configuration prevented Clerk from routing authentication requests to the correct API domain, causing those auth requests to fail.

    This is an incident related to a specific production environment. We're currently thinking about how to automate it, and how to add guardrails for cases like this.

  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC
    We are currently investigating this incident.