Duration: 29 minutes

Affected Components:

Oct 14, 04:51:00 GMT+0
Resolved - We are continuing to work on a fix for this incident..

Oct 14, 04:22:21 GMT+0
Investigating - We are currently investigating this incident..

Duration: 58 minutes

Affected Components:

Sep 7, 08:12:43 GMT+0
Resolved - This incident has been resolved..

Sep 7, 07:59:12 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 7, 07:47:16 GMT+0
Identified - We are continuing to work on a fix for this incident. If you run into issues logging in, try clearing your cookies and logging in using an email code..

Sep 7, 07:15:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 55 minutes

Affected Components:

Sep 5, 07:55:01 GMT+0
Completed - Maintenance has completed successfully..

Sep 5, 07:34:25 GMT+0
Identified - Maintenance is complete, and we are preparing to restore service..

Sep 5, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 1, 09:35:05 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 16 minutes

Affected Components:

Sep 3, 00:06:46 GMT+0
Postmortem - We identified an issue where custom domains deployed for certain clients triggered a configuration conflict with the Clerk satellite domain within shared workers. This doesn't affect most online users, impacting only a specific subset of clients. The root cause is that this domain-related configuration prevented Clerk from routing authentication requests to the correct API domain, causing those auth requests to fail. This is an incident related to a specific production environment. We're currently thinking about how to automate it, and how to add guardrails for cases like this..

Sep 2, 23:44:30 GMT+0
Resolved - This incident has been resolved..

Sep 2, 23:28:39 GMT+0
Investigating - We are currently investigating this incident..

Duration: 4 days, 8 hours and 56 minutes

Aug 31, 15:40:21 GMT+0
Resolved - API performance has remained stable following mitigation. This incident has been resolved..

Aug 31, 15:22:33 GMT+0
Monitoring - Mitigation has been applied and API performance has stabilized. We've deployed additional safeguards and are monitoring to confirm continued stability..

Aug 31, 14:18:00 GMT+0
Identified - We identified elevated traffic affecting the Backend API and user-related requests, causing increased latency and intermittent failures. We've applied mitigation and are monitoring its effect. We'll provide another update once we confirm service stability..

Aug 31, 13:42:00 GMT+0
Investigating - We're investigating elevated latency and intermittent timeouts affecting Clerk API requests. Some customers may see slow responses when loading user and organization data. Our team is looking into it and will post another update once we have more information..

Duration: 8 days, 12 hours and 8 minutes

Aug 24, 08:30:47 GMT+0
Resolved - This issue has been resolved. From 9:50pm PT / 04:50 UTC through 00:36am PT / 07:36 UTC, users saw elevated errors on requests to Claude models, including Claude Opus 5 and Fable 5..

Aug 24, 07:47:26 GMT+0
Identified - At this time, we have seen errors stabilize on Opus 5 and Fable 5, and are working to fully resolve success rates on all affected models. We will provide an update as soon as possible..

Aug 24, 06:42:37 GMT+0
Identified - We are continuing to work to resolve issues causing elevated requests on multiple models. We will provide an update as soon as possible..

Aug 24, 05:27:45 GMT+0
Identified - We have identified the cause of elevated errors on requests to Claude Mythos 5, Claude Fable 5, Claude Opus 5, and other Claude models and are working on a fix. We will provide an update as soon as possible..

Aug 24, 05:06:39 GMT+0
Investigating - We are investigating elevated errors on requests to Claude Mythos 5, Claude Fable 5, Claude Opus 5, and Claude Opus 4.8. We will provide an update as soon as possible..

Duration: 11 days, 10 hours and 24 minutes

Aug 24, 08:28:22 GMT+0
Resolved - This incident has been resolved..

Aug 24, 06:42:39 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Aug 24, 03:53:58 GMT+0
Investigating - Some DOs and D1 databases may be experiencing issues in Hong Kong and Singapore. We are working to analyse and mitigate this problem. More updates to follow shortly..

Duration: 1 day, 2 hours and 22 minutes

Aug 22, 02:57:56 GMT+0
Resolved - This incident has been resolved..

Aug 22, 02:31:34 GMT+0
Investigating - Customers in Dubai may see increased error rates while connecting to Cloudflare services..

Duration: 20 hours and 5 minutes

Aug 21, 15:19:56 GMT+0
Resolved - This incident has been resolved..

Aug 21, 15:11:56 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Aug 21, 14:59:50 GMT+0
Investigating - Cloudflare is aware of, and investigating an issue with connectivity in the Hong Kong region. Customers trying to use R2, Durable Objects, and some other reliant products such as RealtimeKit in the aforementioned region may be experiencing an elevated level of errors and higher latencies. We are currently investigating this issue..

Duration: 1 day, 2 hours and 13 minutes

Aug 20, 19:42:38 GMT+0
Resolved - This issue has been resolved..

Aug 20, 19:16:25 GMT+0
Investigating - We are investigating elevated errors on requests to some Claude models. We will provide additional updates as soon as possible..

Duration: 1 day, 17 hours and 29 minutes

Aug 20, 19:32:37 GMT+0
Resolved - This incident has been resolved..

Aug 20, 19:00:34 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Aug 20, 18:51:08 GMT+0
Identified - We have identified and issue that is causing elevated errors for R2 and Durable Objects..

Duration: 1 day, 4 hours and 50 minutes

Aug 20, 19:01:03 GMT+0
Resolved - This issue has been resolved..

Aug 20, 18:32:13 GMT+0
Investigating - We are investigating elevated errors affecting Google connectors (Sheets, Docs, Slides, and Chat) and custom Google integrations on Claude.ai. Core functionality is not affected. We will provide an update as soon as possible..

Duration: 1 day, 23 hours and 27 minutes

Aug 20, 18:34:00 GMT+0
Resolved - This incident has been resolved..

Aug 20, 18:23:05 GMT+0
Monitoring - We have deployed a fix. Newly deployed container functions are working as expected..

Aug 20, 17:46:33 GMT+0
Identified - We've identified an issue where newly deployed container functions may return 5XX errors. Customers can use a previously working container function deployment as a temporary mitigation. We are working on a fix and will provide additional updates as they become available..

Duration: 3 days, 7 hours and 40 minutes

Aug 19, 11:02:18 GMT+0
Resolved - This incident has been resolved..

Aug 19, 10:33:56 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Aug 19, 09:42:37 GMT+0
Identified - We have identified the cause of elevated errors on requests to Claude Opus 5 and Claude Haiku 4.5 and are working on a fix. We will provide an update as soon as possible..

Duration: 6 days, 17 hours and 23 minutes

Aug 18, 19:01:45 GMT+0
Resolved - The issue affecting Claude Opus 5 has been resolved. Impact occurred from 16:11 to 18:23 UTC..

Aug 18, 18:26:31 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Aug 18, 17:12:22 GMT+0
Investigating - We are investigating elevated errors on requests to Claude Opus 5. We will provide an update as soon as possible..

Aug 18, 16:20:49 GMT+0
Investigating - We are investigating elevated errors on requests to Claude Mythos 5, Claude Fable 5, Claude Opus 5, Claude Sonnet 5, Claude Haiku 4.5, and other Claude models. We will provide an update as soon as possible..

Aug 18, 16:20:22 GMT+0
Investigating - We are investigating reports of degraded performance affecting multiple models. We will provide an update as soon as possible..

Duration: 3 days, 20 hours and 44 minutes

Aug 17, 15:29:25 GMT+0
Resolved - This incident has been resolved..

Aug 17, 14:39:58 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Aug 17, 14:25:27 GMT+0
Investigating - Claude Opus 5 is operational. Claude Sonnet 5 is degraded. We are investigating..

Aug 17, 13:56:41 GMT+0
Investigating - We are investigating elevated errors on requests to Claude Opus 5. We will provide an update as soon as possible..

Duration: 1 day, 11 hours and 42 minutes

Aug 16, 22:34:39 GMT+0
Resolved - The issue affecting claude.ai, platform.claude.com, the Claude API, Claude Code, and Claude Cowork has been resolved..

Aug 16, 22:22:35 GMT+0
Monitoring - A fix has been deployed for the issue affecting claude.ai, platform.claude.com, the Claude API, Claude Code, and Claude Cowork and we are monitoring for recovery..

Aug 16, 22:02:03 GMT+0
Investigating - We are investigating reports of degraded performance affecting claude.ai, platform.claude.com, the Claude API, Claude Code, and Claude Cowork. We will provide an update as soon as possible..

Aug 16, 21:58:57 GMT+0
Investigating - We are investigating an issue with users authenticating to claude.ai, Claude Code, and Claude Cowork. We will provide an update as soon as possible..

Duration: 3 days, 15 hours and 36 minutes

Aug 14, 21:58:12 GMT+0
Resolved - The issue affecting the Claude API, Claude Code, and Claude Cowork has been resolved. Impact occurred from 20:14 to 20:38 UTC..

Aug 14, 20:44:58 GMT+0
Monitoring - A fix has been deployed for the issue affecting the Claude API, Claude Code, and Claude Cowork and we are monitoring for recovery..

Aug 14, 20:44:05 GMT+0
Identified - We have identified the cause of the issue affecting the Claude API, Claude Code, and Claude Cowork and are working on a fix. We will provide an update as soon as possible..

Aug 14, 20:30:36 GMT+0
Investigating - We are investigating reports of degraded performance affecting the Claude API, Claude Code, and Claude Cowork. We will provide an update as soon as possible..

Duration: 2 days and 6 hours

Aug 14, 16:28:22 GMT+0
Resolved - This incident has been resolved..

Aug 14, 15:34:21 GMT+0
Identified - We are investigating network issues between Cloudflare colocations located in the eastern United States. This may cause increased errors and latency reaching Cloudflare storage products like R2 and Durable Objects..

Duration: 45 minutes

Affected Components:

Aug 14, 04:43:01 GMT+0
Resolved - This incident has been resolved..

Aug 14, 03:57:44 GMT+0
Identified - Claude models are temporarily unavailable..

Duration: 3 days, 22 hours and 50 minutes

Aug 13, 16:08:35 GMT+0
Resolved - The issue affecting Claude Mythos 5 and Claude Fable 5 has been resolved..

Aug 13, 15:44:45 GMT+0
Investigating - We are investigating elevated errors on requests to Claude Mythos 5 and Claude Fable 5. We will provide an update as soon as possible..

Aug 13, 14:33:45 GMT+0
Investigating - We are investigating elevated errors on requests to Claude Mythos 5, Claude Fable 5, and Claude Sonnet 5. We will provide an update as soon as possible..

Duration: 10 days, 16 hours and 43 minutes

Aug 12, 18:07:11 GMT+0
Resolved - This issue has been resolved..

Aug 12, 17:28:45 GMT+0
Identified - We are continuing to work to resolve an issue resulting in slightly elevated errors on requests to Claude Fable 5. We will provide an update as soon as possible..

Aug 12, 16:10:01 GMT+0
Identified - We have identified an issue which resulted in errors across multiple models. At this time, errors are primarily impacting Claude Fable 5 and we are working to fully resolve these issues..

Aug 12, 13:50:28 GMT+0
Investigating - We are investigating elevated errors on requests to multiple models. We will provide an update as soon as possible..

Duration: 10 minutes

Affected Components:

Aug 12, 02:21:53 GMT+0
Postmortem - This issue was caused by a database lock during one of our deployment tasks, which left the API unresponsive for the 9-minute duration of the lock. To prevent this from happening again, we're going to add checks during the code submission phase to prevent similar issues early..

Aug 12, 02:02:00 GMT+0
Resolved - This incident has been resolved..

Aug 12, 01:52:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 6 minutes

Affected Components:

Aug 10, 13:10:41 GMT+0
Resolved - This incident has been resolved..

Aug 10, 13:08:00 GMT+0
Investigating - We're currently investigating issues from our recent deployment logs and trying to roll back the latest release..

Aug 10, 13:04:18 GMT+0
Investigating - We are currently investigating this incident..

Duration: 1 day, 18 hours and 44 minutes

Aug 5, 14:34:15 GMT+0
Resolved - This incident has been resolved..

Aug 5, 13:51:30 GMT+0
Identified - We have identified the cause of elevated errors on requests to Claude Opus 5 and are working on a fix. We will provide an update as soon as possible..

Duration: 17 days, 20 hours and 42 minutes

Aug 5, 14:14:36 GMT+0
Resolved - This incident has been resolved..

Aug 5, 13:08:34 GMT+0
Monitoring - A fix has been deployed for the issue affecting Claude services and we are monitoring for recovery..

Aug 5, 09:13:49 GMT+0
Identified - We are continuing to work on a fix for this issue..

Aug 5, 07:05:54 GMT+0
Identified - We have identified the cause of elevated errors on requests to Claude Mythos 5, Claude Fable 5, and Claude Opus 5, Claude Sonnet 5 and are working on a fix. We will provide an update as soon as possible..