Okou - Currently unable to log in to the website. – Incident details

Currently unable to log in to the website.

ResolvedMajor outage56 minutes

Affected

Web Page

Major outage from 10:40 AM to 11:37 AM

  • PostmortemUTC

    Today, during the project, we attempted to add a permission-related feature to the system. While implementing a new authentication method, we introduced a breaking change that prevented web users from logging in.

    This modification should have been caught by our automated checks. However, the check was accidentally bypassed, allowing the bug to leak into the production environment.

    Subsequently, we revoked the bypass permission capability to prevent similar incidents from occurring.

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We are currently releasing a hotfix to resolve this issue.
  • IdentifiedUTC

    We are continuing to work on a fix for this incident. A hotfix is being prepared for deployment to the live environment.

  • InvestigatingUTC
    We are currently investigating this incident.